Privacy Policy
Effective March 26, 2026
Kindly Creative LLC (“we,” “our,” or “us”) operates kindlycreativellc.com. This Privacy Policy explains what information we collect when you visit our website, how we use it, and the choices you have. We’ve written this to be straightforward — if something is unclear, email us at hello@kindlycreativellc.com.
Information We Collect
Information you give us directly
When you fill out a contact form, book a discovery call, or send us an email, you may provide your name, email address, phone number, business name, and any details about your project. We only collect what you choose to share.
If you provide your phone number and opt in to receive text messages, we also collect your SMS consent status, opt-in date, and the phone number you provided for messaging purposes.
Information collected automatically
When you visit our website, we automatically collect certain technical data through Google Analytics: your approximate location (city/country level), the browser and device type you’re using, pages you visit, how long you spend on each page, and how you arrived at our site (e.g., a search engine or social media link). This data is aggregated and does not identify you personally.
Information we do not collect
We do not collect or store payment card information. If you book a paid service, payment is processed by a third-party provider (such as Stripe or Square) subject to their own privacy policies. We never see or store your full card number.
How We Use It
We use the information we collect for the following purposes:
Responding to inquiries
When you reach out, we use your contact details to respond, schedule calls, and send you information about our services.
Delivering services
For active clients, we use project-related information to do the work we’ve agreed to — building websites, running campaigns, creating content.
Improving our website
Aggregated analytics data helps us understand which pages are useful, where visitors drop off, and how to make the site better.
Marketing communications
Only if you explicitly opt in, we may send occasional emails or text messages about new services, blog posts, or resources. Every email includes an unsubscribe link, and you can opt out of SMS at any time by replying STOP.
Legal compliance
We may process your data when required to comply with applicable laws or to establish, exercise, or defend legal claims.
SMS & Text Messaging
If you opt in to receive text messages from Kindly Creative LLC, the following applies to how we handle your phone number and SMS-related data.
What SMS data we collect
When you opt in, we collect and store your phone number, your consent to receive messages, the date and method of your opt-in, and any responses you send (such as STOP or HELP).
How we use your SMS data
We use your phone number and consent data solely to send you the types of messages you opted in to receive — such as appointment reminders, service updates, follow-ups to your inquiries, and marketing messages if you consented to those separately.
How to opt out
You can opt out of SMS messages at any time by replying STOP to any message. You can also email us at hello@kindlycreativellc.com to request removal. Reply HELP for support information.
We do not share your SMS opt-in data
We will never sell, rent, share, or trade your phone number, SMS opt-in status, or any SMS consent data with third parties or affiliates for their marketing purposes. Your SMS opt-in information is used exclusively by Kindly Creative LLC to communicate with you as described in this policy and our Terms of Service. This restriction applies to all SMS-related data regardless of whether the third party would use it for marketing, analytics, or any other purpose.
Third-Party Services
We use reputable third-party services to operate our business and website. Each has its own privacy policy governing how your data is handled when you interact with their services through our site.
Website traffic measurement and behavior analytics.
Paid advertising campaigns we manage on behalf of clients.
Paid social advertising and Instagram Business profile.
Website hosting and infrastructure.
Discovery call scheduling (if used). Subject to their privacy policy.
Email service providers
Sending transactional and marketing emails when you opt in.
For clients: When we run advertising or marketing campaigns on your behalf, we act as a data processor under your direction. Specific data-sharing agreements are covered in your service contract.
Data Retention
We retain your information only as long as necessary to fulfill the purposes described in this policy or as required by law.
Contact inquiries that don’t become projects
Up to 12 months, then deleted.
Active client records
Retained for the duration of the engagement plus up to 5 years for accounting and legal purposes.
Analytics data
Google Analytics retains data per their standard retention settings (14 months by default). We do not control this independently.
Marketing email opt-in
Until you unsubscribe. We honor unsubscribe requests promptly.
SMS opt-in data
Until you opt out by texting STOP or requesting removal. Consent records may be retained for compliance purposes.
We do not sell your personal data to third parties under any circumstances.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.
Encrypted connections
All traffic to our website is served over HTTPS, ensuring data in transit is encrypted.
Secure hosting
Our website is hosted on Vercel, which provides enterprise-grade infrastructure, DDoS protection, and automatic security updates.
Limited access
Access to personal data is restricted to team members who need it to perform their work, on a need-to-know basis.
Third-party security
We only use reputable third-party services that maintain their own security practices and compliance standards.
While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your information. If you have concerns about data security, contact us at hello@kindlycreativellc.com.
Your Rights
Depending on where you are located, you may have rights regarding your personal data. We honor these requests regardless of whether they are legally required in your jurisdiction.
Access
Request a copy of the personal data we hold about you.
Correction
Ask us to correct inaccurate or incomplete information.
Deletion
Request that we delete your personal data, subject to any legal retention obligations.
Opt-out of marketing
Unsubscribe from marketing emails at any time using the link in any email, or opt out of SMS by replying STOP to any text message.
Data portability
Request your data in a structured, machine-readable format.
Withdraw consent
Where we rely on your consent to process data, you can withdraw it at any time without affecting the legality of prior processing.
To exercise any of these rights, email us at hello@kindlycreativellc.com. We will respond within 30 days.
Children’s Privacy
Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll update the “Effective” date at the top. For significant changes, we’ll make reasonable efforts to notify active clients directly. Continued use of the site after changes constitutes acceptance of the updated policy.
Contact Us
Questions about this policy? Something unclear? Reach out — we’re a real team and we read every email.
Kindly Creative LLC
Email: hello@kindlycreativellc.com
Website: kindlycreativellc.com
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